fg66's Privacy Policy
This policy contains a full description of how your personal information is collected, stored and used when you register with fg66, make transactions, or use our site.
Introduction and Scope
This privacy policy applies to all users of fg66's website and related services. It is in effect whenever you open an account on our platform, play games, make a deposit or withdrawal, or simply visit the site.
fg66 believes that protecting user information is a fundamental right. We therefore always operate transparently and never sell or exchange your information with third parties. By reading this policy you will fully understand what fg66 does and does not do with your data.
Our Terms and Conditions and this privacy policy complement each other — reading both together gives you a complete picture of your relationship with fg66.
What Information We Collect
fg66 collects only the information necessary to provide its services. The types of information collected are as follows:
2.1 Registration Information
- Full name and date of birth
- Mobile number and email address
- Preferred username
- Residential address
2.2 Identity Verification Information (KYC)
- National ID (NID) or passport details
- Selfie or photo verification where applicable
KYC information is collected solely to confirm account ownership and prevent unauthorised use. No person under 21 years of age is eligible to hold an account with fg66.
2.3 Financial Information
- bKash, Nagad or Rocket account numbers (where applicable for transactions)
- Deposit and withdrawal history
- Wallet balance and bonus usage records
2.4 Technical Information
- IP address and device type
- Browser and operating system information
- Time spent on the site and pages visited
- Cookies and local storage data
2.5 Gaming Activity Information
- Bet history, win and loss records
- Preferred game categories and session duration
- VIP level and cashback records
Purpose of Data Use
fg66 uses the information it collects for the following specific purposes:
- Account management: To complete the registration process and keep your account active.
- Financial transaction processing: To ensure accurate processing of deposits and withdrawals.
- Fraud prevention: To detect unauthorised logins, money laundering and other misuse.
- Customer support: To answer your account-related questions when providing assistance via live chat or email.
- Personalised experience: To recommend games and present relevant offers based on your preferences.
- Security monitoring: To verify the effectiveness of SSL encryption and other security measures.
- Legal compliance: To meet applicable legal obligations.
fg66 never sells, rents or exchanges your personal information with third parties for marketing purposes.
Circumstances for Disclosure of Information
In limited and specific circumstances, fg66 may share your information with selected third parties. These cases are clearly set out below:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game software providers (such as JILI, PG Soft, Evolution) and technology support companies may receive the minimum information necessary to deliver their services. All such companies are contractually bound to meet fg66's privacy standards.
4.2 Legal Obligations
If a court, investigating authority or competent body lawfully requests information, fg66 is required to comply with that order. In such cases fg66 discloses only what the law requires.
4.3 Fraud and Security Investigations
If an account appears to be linked to suspicious activity, the relevant information may be shared as part of a security investigation.
4.4 Business Succession
If there is a significant change to fg66's business structure (such as a merger or acquisition), user information may be transferred to the new entity — however, this will remain subject to the terms of this privacy policy.
Data Storage and Security
fg66 takes industry-standard technical and administrative measures to keep your information secure:
- SSL encryption: All data transmitted on the site is encrypted using SSL technology.
- Access controls: Only authorised staff may access user information, and only as required for their specific role.
- Secure servers: Data is stored in a protected environment where regular security checks are conducted.
- Password hashing: Your password is never stored in plain form — it is kept only in encrypted form.
5.1 Retention Period
Information is retained while your account is active and, after it is closed, for as long as required by applicable legal and financial audit obligations. After the relevant period has passed, information is securely deleted or anonymised.
Cookies and Tracking Technologies
fg66 uses cookies and similar technologies to improve the performance of its platform. The types of cookies are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, verifying security tokens (OTP) | Until end of session |
| Performance Cookies | Monitoring site speed and errors | 30 days |
| Functional Cookies | Remembering language preferences and personalised settings | 1 year |
| Analytics Cookies | Collecting site usage statistics (anonymous) | 90 days |
You can disable cookies from your browser settings. However, disabling essential cookies may disrupt some core functionality of the site.
User Rights
fg66 respects and upholds the following user rights:
7.1 Right to Access Information
You can ask fg66 at any time what information is held about you. The customer support team is available 24/7 via live chat or email to assist with this.
7.2 Right to Correct Information
If any information in your profile is incorrect, you can request that it be corrected. Incorrect information will be updated as quickly as possible.
7.3 Right to Delete Your Account
You may request that your fg66 account be closed and the associated information deleted. However, some information must be retained for a set period to meet legal and financial audit requirements.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can contact customer support at any time to stop them.
Minors and Responsible Use
All fg66 services are for persons aged 21 and over only. We actively ensure that minors cannot open accounts on our platform. Age verification is mandatory at the time of registration.
Read our Responsible Gaming guidelines to build healthy long-term gaming habits — you will find detailed information there on self-exclusion, setting deposit limits and available support.
International Data Transfers
Because fg66 works with international game providers, some data may be processed on servers in other countries. For any such transfer, fg66 ensures that adequate data protection measures are in place at the destination and that the relevant company is contractually bound to meet our privacy standards.
Policy Changes and Updates
fg66 may amend or update this privacy policy as needed. For significant changes, registered users will be notified in advance via their mobile number or email. Continued use of the platform after a revised policy is published will be considered acceptance of the changes.
The latest effective date will always be shown at the top of this page. Contact customer support for previous versions.
Contact and Complaints
If you have any questions, objections or requests to correct information regarding this privacy policy, please contact the fg66 customer support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.
To learn more about us and understand how fg66 works, read the About Us page. It contains a brief overview of the platform's identity, values and goals.
For quick answers to common questions, visit our FAQ section — answers to frequently asked questions about payments, bonuses, account verification and more are laid out there.